Automated Tip Management Platform

Hospitality venues across Australia were managing tip distribution with spreadsheets — splitting tips across shifts, calculating shares based on hours worked, and ensuring ATO compliance. Every pay cycle meant hours of manual work, frequent errors, and eroding staff trust.

Tip Sheet needed to automate the entire tip lifecycle end to end. The challenge: different venues had different splitting rules, tips arrived from multiple payment providers, and staff rosters lived in separate systems. We needed to unify these disparate sources into a single, real-time pipeline.

We built a multi-tenant SaaS platform on AWS — NestJS microservices on Fargate via Copilot, AuroraDB for high-availability storage, and serverless functions for event-driven tip calculations and notification dispatch. Deputy syncs roster data, Tyro captures terminal tips via Doshii, and every calculation is audit-logged.

Venue managers get a dashboard for configuring splitting rules, monitoring tip flows in real time, and exporting ATO-ready compliance reports. Staff see a simplified earnings portal — tips earned, pending, and paid, with full transparency.